Our difference is our people.

For those obsessed with curiosity, to innovate amazing things together. We bring together thinkers, tinkerers, designers, writers, planners, poets, inventors, innovators, and robot makers to deliver real results, to give answers to the unanswerable. We’ve transformed businesses. We’ve launched products. We’ve patented innovations. We’ve created results-winning ideas. And we have one strong, hungry team ready to work collaboratively with you. We’re both dreamers and doers. Fully integrated. And we’re crazy about finding what matters to open the amazing.

Job Summary

We are looking for a detail-oriented, experienced, and confident Account Manager who is passionate about the crypto and NFT space and understands the relevance of NFTs for brands, creators, and communities. The Account Manager is the point of contact responsible for supporting business development initiatives, taking ownership of accounts and relationships, and building and maintaining trust, transparency, and results with all assigned client accounts.

This role will work not only as a forward-facing, personable communicator, but will also successfully connect dots, details, and deliverables across scopes and between people; from clients to varying partner groups and internal team disciplines across subjects of design, technology, integration, marketing, activation, strategy, data insights, and monetization.

This person must possess proven project management skills, work with a sense of urgency and responsiveness, and be comfortable adhering to tight timelines and both being accountable and holding others accountable to assignments, measurements, and deadlines. Keeping the team, client, and any third-party partners, directed and moving in a clear direction with clear roles and responsibilities assigned from the start is paramount for this role. Must be an active listener, an excellent verbal communicator, and able to quickly synthesize, simplify, and structure complex ideas and discussions into straightforward objectives, clear written scopes, well-aligned budgets; all with achievable timelines and goals. We’re a fast-paced team working with exciting brands and creator communities to build next generation marketplaces and crypto programs. If you’re still reading, we’d love for you to reach out and join the fun, if the following feels in your wheelhouse.

Responsibilities

• Manage all client account transactions for a quota of NFT sales, assuming responsibility and ensuring tasks are carried out adhering to set deadlines.
• Build and maintain strong relationships with new and existing Mint Werx NFT partners, based on segmentation across key verticals.
• Provide a best-in-class experience for our partners through effective stakeholder management, decisive prioritization, and effective execution across teams.
• Represent the voice of the partner by effectively triaging, managing, and prioritizing requests.
• Apply an in-depth understanding of metrics and digital reporting, including methods for measuring social sentiment and engagement from NFT marketplace activities, with actionable insights.
• Coordinate with Compliance and Client Services teams to ensure "Know Your Client" and additional documents are obtained from the clients as necessary.
• Identify inefficiencies/bottlenecks in the end-to-end process within the role and actively 'challenge the status-quo' to benefit and improve both the workflow and the business division.
• Develop and maintain strong partnerships with key stakeholders.
• Timely escalation of issues as appropriate, with ability to keep team apprised when on track equally as well as when any deliveries are at risk.
• Manage financial flow of account, ensuring clarity of billing milestones along with timely invoicing from the finance team for all assigned projects.
• Continue to work with accounts post-sale for ongoing work requests to benefit clients, clearly documenting scopes and working with the project manager and subject matter experts to ensure proper scoping, pricing, agreement set-up, and kickoff.

Requirements

• Knowledge of cryptocurrency, web 3.0 and NFT market required
• Knowledge of “Solana” being more than just a beach in So. Cal.
• Strong communication, client facing workshop and presentation skills
• Experience editing to ensure professional positioning and consistency in both presentation and writing style across documents
• Understanding of the social media landscape, email marketing, and e-commerce
• Experience with organization of contracts and pricing (preferred)
• Detail oriented, proactive, ferociously organized, innovative and self-motivated; people love working with you because they know you’ll follow through.
• Highly resourceful and creative problem-solver
• Resilient: knows how to get client and team to work in unison to get things done on time and on scope
• Excellent organizational and time management skills
• Well versed in Microsoft products
• Experience in Salesforce a plus
• Experience using project management tools (JIRA, Mavenlink or similar)
• Ability to work under pressure autonomously in a responsible and professional manner
• Ability to work collaboratively across multiple groups and sites
• Student mentality with a desire to grow and develop skills/career path
• 2-3 years in account management or customer service roles
• Start-up experience preferred
• Agency experience preferred