Giants Enterprises is a dynamic team dedicated to curating and developing ventures that seamlessly complement the iconic San Francisco Giants franchise. As a separate company, the mission of Giants Enterprises is simple yet ambitious: to deliver larger-than-life experiences that resonate within Oracle Park and extend far beyond its borders. Situated at the intersection of sports, entertainment, meetings, events, tourism, and hospitality, Giants Enterprises brings together a rare combination of unparalleled people and extraordinary places. We are not just in the business of creating events; we are crafting unforgettable moments that leave a lasting imprint on both locals and visitors from every corner of the globe.

 

Diversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire.

 

Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.

 

Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.

 

Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.

 

To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: https://giantsenterprises.com/about/

We are seeking a highly motivated and experienced Sr. Director, Events & Client Services to co-lead our dynamic team providing unparalleled service to our hospitality clients and creating exceptional experiences at Oracle Park. Reporting to the President of Giants Enterprises, this role is responsible for developing our client services team, stewarding a service-oriented hospitality culture and elevating our event operations. The ideal candidate will possess a blend of strategic thinking, operational expertise, financial acumen, customer service and exceptional leadership skills.  Employee will play a pivotal role in ensuring the success of our events and fostering strong relationships with both internal and external stakeholders. 

 

The Sr. Director, Events & Client Services leads the event strategy, sets the vision, builds the team, allocates budget, and manages external or internal partnerships. They oversee the entire event process, supervising the rest of the team to make sure no balls are dropped.

 

·        Develop and lead a team of exceptional client services managers, providing guidance, mentorship, education, inspiration and support to ensure the successful planning and execution of a wide range of events. 

·        Cultivate a culture of high-quality, service-oriented, personalized and personable hospitality

·        Strive to ensure all private events hosted maintain a high standard of service, professionalism and hospitality

·        Lead a cross-functional team in the integrated execution of full venue events (concerts, motor sports, etc.)

·        Collaborate with VP of Event Services and Director of Experience Development (among others) to ensure our events are creative, effective, and efficiently executed in a fiscally responsible manner. 

·        Oversee the financial analysis and budget management for events and the overall portfolio, ensuring adherence to financial target and identifying opportunities for cost optimization and revenue generation. 

·        Collaborate with President and VP of Sales & Marketing for Giants Enterprises, influencing the future growth and evolution of the Giants Enterprises business model. 

·        Acquire a strong sense for who key clients, partners and industry associates are in order to ensure all interactions are realized at the appropriate level.

·        Foster a strong, collaborative, cohesive culture within the department and the organization. 

·        Develop and implement staffing strategies, including industry-specific recruitment, training, and performance evaluation, to ensure the team is equipped to deliver high-quality events and client service. 

·        In collaboration with other event-focused leaders, support our broader organizational strategy and create service and operational excellence by:

o   Identifying areas to create and implement process improvement across the operations of our owned and operated venue

o   Embedding a service-oriented approach throughout our organization

o   Operationalizing and improving internal processes to create efficiencies

·        Provide direction for the successful execution of Giants Enterprises client programs and events

·        Cultivate strong relationships with external partners and industry peers, staying up to date on industry trends and best practices.

·        Ensure client services management team is clearly and proactively communicating with all stakeholders regarding event objectives, timelines and deliverables. 

·        Understand, analyze, share and optimize information and insights regarding event margins and associated sales strategies. 

·        In coordination with other department leaders, respond to crisis management situations making quick and informed decisions to address unforeseen challenges related to events

 

·        Proven experience in client services and event production, with a track record of successfully leading teams

·        Strong financial acumen, capable of budget creation, analysis, and optimization for individual events, operating requirements and department initiatives. 

·        The ability to communicate with respect and diplomacy across all levels of business is essential to this position.

·        Exceptional leadership skills, with the ability to listen, inspire, build consensus and develop a diverse team of event producers, across all levels of the organization.

·        Proficient in project management methodologies, capable of managing multiple projects simultaneously. 

·        Strategic thinker with the ability to align event strategies with overarching organizational objectives. 

·        Proven process-builder who can conceive, implement, and gain adoption for new processes and structure

·        Flexible and reliable team player both within the department and within the organization as a whole

·        Candidate demonstrates integrity, collaboration, a no-limits mindset, objectivity, and consistent results using global best practices

·        Self-starter who is extremely detailed-oriented and works well under pressure and has the adaptability to thrive in a fast-paced, dynamic environment. 

 

 

 

 We’re Excited About You Because…

·        You are an authentic, inspiring and positive team member.

·        You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·        You dare to take on ambitious goals, align on mutual accountability across teams, and make things happen.

 

$120 - $140 a year

 

One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field. This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.

 

Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events. Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community as the Giants work with corporate and non-profit partners to raise awareness, educate and generate interest in a variety of issues important to both their fans and the local community.  

 

We are truly unique; we are an organization committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, innovation and teamwork and we want you and your ideas to thrive at the San Francisco Giants.