Stadium Management Company and its staff are dedicated to being champions in all that we do - whether on the field, in the community, or at the workplace. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent Empower Field at Mile High. Located at an elevation of 5,280 feet above sea level, Empower Field at Mile High has a long-standing reputation as one of the most challenging and difficult environments for visiting team to play in any stadium in the NFL.  The stadium’s state-of-the-art design, natural grass field, and extensive media and broadcast facilities accommodate the needs of world-class events and provide its guests with an enjoyable and memorable experience.

JOB SUMMARY: The IT Engineer will be responsible for providing Information Technology support and services to the organization with an emphasis on edge and wireless networking. This candidate must have exceptional customer service skills and experience working in a fast-paced environment. Base technical skills in a wide variety of platforms and areas to include but not limited to end user devices (laptops, desktops and mobile), servers and virtualization, network switching and routing, WiFi, cloud services and applications, storage and backup platforms. The candidate will have a solid base troubleshooting skillset on both hardware and software levels. The candidate will communicate and collaborate with the entire IT Team, other Technical Departments, and the rest of the organization. This position will require basic project management and documentation skills to help deliver viable solutions.         

DUTIES AND RESPONSIBILITIES

Contributes to team effort by working on advanced tier 2/3 technical projects with Senior IT Engineers including but not limited to off hour IT work (installations and upgrades); installing and troubleshooting network switch and Wi-Fi issues (LAN, WAN, and WLAN), VOIP systems, firewalls, servers and virtualization, storage systems and backups, on premise applications, and VPN issues. Maintaining cloud services and applications, such as Okta, M365, Jamf, Check Point Harmony and Intranet.

Manages and runs tier 1 network technical tasks which include but are not limited to; network switches and routers, network services and Wi-Fi, VOIP systems, servers and virtualization, firewalls, on prem/cloud applications, end user devices. Required to meet deadlines and provide/maintain accurate technical supporting documentation. 

Work with IT team on building out base levels for various systems including; deploying new servers (hardware and virtual), storage systems, Wi-Fi systems, on prem/cloud applications, firewall configurations, end user devices, and networking configurations.

Work through 1st and 2nd Tier helpdesk IT issues including; end user devices (laptops, desktops, mobile phones and tablets), on prem/cloud applications and security issues as they arise. This includes working on printer/copier issues. May require working with vendors when/where needed.

Provide IT Support coverage when/where needed including evening hours, travel, game day and event support when required.

Maintain professional and technical knowledge by:

• Attending educational workshops/seminars, reviewing professional publications, researching technology, and sharing knowledge.

Collaborates with the IT team on security initiatives across the various platforms throughout the organization. Assist with security standards and processes to ensure requirements are met for Security audits.

MINIMUM REQUIREMENTS

• B.S – Information Systems, Computer Science, or a related technical degree plus a minimum of 3 years’ work experience in the IT field required or 5 years’ work experience in the IT Field required if no Technical Degree obtained.
• 3 years’ experience with end user devices, servers, and virtualization.
• 3 years’ experience with network switching, routing, and Wi-Fi (LAN, WAN, and WLAN).
• 2 years’ experience with cloud services and applications.
• 2 years’ experience with storage and backup platforms. 
• Must be able to work all home football games.
• Ability to work flexible/long hours/weekends as needed.

PREFERRED SKILLS AND ABILITY

• 5 years’ experience with end user devices, servers, and virtualization (VMware). 
• 3 years’ experience with network switching, routing, and Wi-Fi (LAN, WAN, and WLAN) including TCIP/IP, DNS, DHCP, and NTP protocols.
• 3 years’ experience with cloud services and applications.
• 3 years’ experience with storage and backup platforms.
• 4 years’ experience working with Microsoft Active Directory and M365.
• 3 years’ experience with IT Security Principals/Platforms/Standards.
• 3 years’ experience with prem server and cloud applications/services.
• 1 years’ experience with enterprise type firewalls. 
• 4 years’ experience collaboration, communication, and documentation skills with an IT team.
• 4 years’ experience demonstrating customer service skills. 
• Technical Certificates