San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

We strongly encourage candidates from non-traditional backgrounds or underrepresented groups to apply.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way. 

San Diego Padres Petco Park Promise:

Our service values drive our behaviors to create the best experience for all of our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.

Your role as an Event Management Center (EMC) Manager:   

You will primarily be responsible for overseeing the EMC during games and non-baseball events, communicating directly with the Incident Investigators to ensure all security and medical incidents are documented, liaising with other stakeholders to ensure a safe ballpark experience for guests and responding to any safety inquiries in a prompt manner.

All the responsibilities we will trust you with:

• Exemplifying our Petco Park Promise CARE, CONNECT, EXCEED by consistently providing a ballpark experience that exceeds guests’ expectations by using good judgement and common sense without compromising facility safety and security.
• Managing operations in the Petco Park Event Management Center (EMC) during baseball games and major events
• Managing technology resources in the EMC to include TM1, 24/7 Software, Life Raft, Avigilon CCTV and DeDrone to monitor and record incidents during games and events
• Managing and overseeing relationships with EMC representatives from Police, Fire-Rescue Departments, Elite Show Services, Aramark, AMR, and Padres internal departments
• Ensuring all information recorded in 24/7 Software by dispatchers is accurate, timely and concise
• Coordinating with Incident Investigators to ensure that all medical and security incidents are documented, and reports are submitted into 24/7 Software
• Running post-game reports to ensure information was documented appropriately

Your areas of knowledge and expertise that matter most:                  

• Being consistent, punctual, and having reliable attendance
• Having knowledge and experience in critical incident management principles and techniques
• Having previous experience working in a public safety, sports venue, or commercial facility Emergency Operations Center or Incident Command Center is a plus
• Having the ability to multitask and remain calm in stressful situations
• Possessing a high degree of discretion, integrity, and accountability
• Having a strong ability to work well with others in a collaborative, respectful manner
• Having proficient computer skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Having experience with the 24/7 Software -Incident Management System is a plus
• Having previous radio dispatch experience is preferred
• Being bilingual in English/Spanish is a plus

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events. Ability to ascend and descend stairs
• Available to work at least 50% of Padres home games
• Available to work flexible hours for other special events as needed which may include days, evenings, weekends, holidays, and overtime if needed
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Salary and Additional Compensation:

Per the California pay transparency law, the pay rate for this position is $31.00 per hour. Part- time non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.