Sr. Analyst of Fan Engagement

Job Title:              Sr. Analyst of Fan Engagement

Class:                    Full-Time

Reports to:         Vice President, Business Strategy & Analytics

As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer 

What We Offer:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources 
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Qualified Parking and Phone Allowance

Summary:

The Sr. Analyst of Fan Engagement will be responsible for harnessing the power of data, applied analytics, and technology to get results within fan engagement. This position will work closely with the leaders and team members of Digital/Marketing, Retail, F&B and the Arena (Fiserv Forum). This person will lead quantitative and qualitative analyses and data-driven insights on marketing (digital/email/etc.), market research, F&B, retail and arena operations for the Bucks, Herd, Marquette and Arena Concerts/Shows. This role will be essential in using analytics to connect the dots across all aspects of fan engagement to elevate the fan experience.

• Plan and implement strategic projects including:
• • Creating a comprehensive market research strategy, leading its implementation, and assessing its impact
  • Optimizing the use of StellarAlgo
  • Launching reporting for a new loyalty program
• Work hands-on with regular and ad-hoc reporting/analytics for fan engagement business verticals
  • Complete data exploration and identify trends that enable the organization to improve revenue streams and optimize processes
  • Develop dashboards on business performance and provide strategic recommendations
  • Use CRM analytics to advance business objectives

• Partner with technology team, third-party vendors, and outside consultants to continually integrate the tools, services, methods, and processes supporting analysis
• Improve organizational data literacy

• Bachelor’s degree in Business, Marketing, or similar domain
• MBA or advanced degree is a plus!
• 2 to 4 years of professional experience in analytics or related field with a strong and well-rounded knowledge of general business operations
• Excellent computer skills, including SQL experience, Microsoft Office applications (Excel, PowerPoint, etc.), statistical software (R, SPSS, SAS, Stata, etc.), CRM (MS Dynamics), Archtics and Power BI
• Practical experience in quantitative and qualitative analysis methods
• Good project management, problem-solving, and attention to detail skills
• High-level of dedication to a quality work product
• Proven track record of deriving insights from large data sources and presenting in a clear and concise narrative form
• Good communication skills, both verbal and written, including ability to communicate effectively with different audiences such as various internal customers, outside agencies, organizations, and vendors
• Ability to manage relationships with key constituents as appropriate
• Ability to work effectively in a fast paced, team environment
• Ability to work nights, weekends, and holidays, as needed given the nature of the sports and entertainment business

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team.  We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.