We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

As the Head of Enterprise IT, your responsibility will be to collaborate with all business leaders and stakeholders across the organization. Your primary role will be to oversee and lead the internal Enterprise IT helpdesk team, which is a 24X7 global team based in 8 sites, supporting an organization of 6,000 people spanning from Tel Aviv to Las Vegas.

As an IT leader, your top priority is to build and implement a best-in-class helpdesk function to deliver exceptional support to our internal customers. DraftKings has a world class IT team, be a champion for your those people, providing inclusive leadership that inspires and brings everyone along for the journey.  

DraftKings also understands how important it is to lead a program of continuous service improvement that delivers both an ever-improving service and excellent customer experience. It’s vital that you are a key member of the IT Operations Leadership Team, contributing to the IT strategy and providing day-to-day leadership. 

Investigating and understanding industry trends and emerging technologies is also essential. Planning for adoption where appropriate will keep us ahead of the curve. DraftKings wants so realize a reduction and simplification of licensing and tooling through standardization and effective guidance of purchasing as part of IT projects. 

What you'll do as a Director, Enterprise IT

• Develop technology strategy and influence business stakeholders on strategic direction and IT initiatives

• Maintain and develop IT policy and procedure to ensure best practices are constantly adhered to within the team and external compliance demands are met.

• Building and implementing a best-in-class helpdesk function to deliver exceptional support to our internal customers.

• Continuously monitor and evaluate service performance, identifying areas of improvement and implementing service improvement plans as needed focused on excellent customer service

• Work with the Internal Tools team to integrate our different IT & business systems to reduce data duplication and improve data flows.

• Work with all of our business leaders to understand their pain points and technology needs to select solutions that improve efficiency, remove pain points and eliminate data duplication.

• Develop in-depth knowledge of strategic, tactical and operational business requirements and document those solutions and SLAs.

What you'll bring

• Proven experience in leading IT service delivery teams, strategy and development in complex, international organizations

• Experience working in a structured/regulated environment (SOX, ISO27001, NIST, FedRamp, PCI etc)

• Effective interpersonal skills with the ability to thrive in a dynamic cross-functional team environment

• Customer Service driven with a consistent professional attitude.

• Demonstrate ability to conceptualize and develop alternative solution approaches, articulating the benefits and tradeoffs of each solution

• Ability to balance high-level identification of innovation opportunities with oversight of technical development processes

• Attention to detail and meticulous documentation practices

• Excellent written and verbal communication skills

• Self-motivated with ability to work independently and within a team

• Goal-oriented, with excellent time management and organizational skills.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is $140,000.00 - $210,000.00, plus bonus, equity, and benefits as applicable. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range and how that was determined during the hiring process