POSITION SUMMARY:

The ideal candidate is detailed-oriented and should have experience maintaining a stable CRM environment,

Knowledge of how to drive cross-functional adoption of CRM tools and strategies, and the ability to implement

and maintain best practices and operations within the platform.

ESSENTIAL RESPONSIBILITIES:

• CRM Strategy Development: Collaborate with cross-functional teams to develop and refine CRM strategies that align with the company's goals and objectives.
• Training and Collaboration: Develop, lead, and maintain continuous CRM training program for Ticketing Sales & Service departments.
• Data Integrity: Ensure the accuracy and integrity of customer data within the CRM system, and work with relevant teams to resolve data quality issues.
• Integration: Coordinate integration of CRM with other platforms such as survey platform, marketing tools, and lead scoring.
• Automation: Identify opportunities to automate and streamline CRM processes for efficiency and scalability. Create and maintain workflows that optimize sales and service processes.
• Reporting/Performance Metrics: Create CRM reports, maintain dashboards, and overall data management. Monitor key performance indicators (KPIs) and use data-driven insights to continually improve CRM strategies.

OTHER DUTIES/RESPONSIBILITIES:

• Supports additional business intelligence and business strategy projects and initiatives.
• Maintain well-versed knowledge of latest technology trends, evaluating third-party integrations, and enterprise applications.
• Provide an ROI-focused mentality to how the organization can grow revenue.
• Ability to contribute individually and accomplish projects with little supervision.
• Strong project and time management skills with the ability to manage multiple projects simultaneously while consistently meeting deadlines
• Strategic thinker with strong attention to detail and ability to execute ideas from inception to completion
• Agile and able to respond effectively to the changing needs of a seasonally-driven environment
• Must be able to handle confidential, privileged, and/or sensitive information carefully and with sensitivity

JOB REQUIREMENTS:

• At least 2 years’ experience managing and maintaining CRM, preferably utilizing Salesforce.
• Bachelor’s degree in Business, Statistics, Data Technology, or other related fields preferred and/or combination of experience
• Experience with report and dashboard creation, data administration, and campaign management.
• Experience with SQL and best practices for database strategy.
• Experience with Tableau or other BI / data visualization platforms.
• Understanding of tools used in the sports business landscape, such as Ticketmaster, KORE Software, etc.
• Salesforce Trailhead certified/comparable or Microsoft Dynamics certification strongly preferred.

WORKING CONDITIONS/WORK SCHEDULE: 

Hours generally 8 a.m.-5 p.m., Monday-Friday, with some longer hours or weekend work on occasion.  After an initial training period of 3 months, some limited work from home opportunities may exist during non-game days.

SALARY RANGE:

• Annual salary range of $75,000 - $80,000. This is a regular status, full-time position eligible for all company benefits including but not limited to Health Insurance (medical, dental, vision), Retirement, and accrued time off (Vacation/ Sick/ Holiday). 

APPLICATION PROCESS:

• Applications will be reviewed on a rolling basis but must be received by January 31st at 4 PM MST.
• The estimated time to complete the recruitment process will be by April 1st, 2024.

• A note for Colorado Rockies employees:
  • Please  apply via the internal job board in UKG by following these prompts: MENU > MYSELF > VIEW OPPORTUNITIES > select the position > CONSENT > APPLY NOW

• If you cannot access UKG, please list your most recent Manager as an Employee Reference on your application. 

EQUAL OPPORTUNITY EMPLOYER:

Rockies baseball is for everyone! We pride ourselves on hiring, developing, and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. In addition, we will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities in compliance with the ADA. All employment and promotion decisions will be decided on the basis of qualifications, merit, and business needs