ABOUT US:

Built around our mission, we started Athletic Greens more than a decade ago as a way to bring comprehensive and convenient daily nutrition to just about everybody. Originators of the Essentialist Nutrition movement, our philosophy is to focus on a very small number of products based on what the latest science indicates is essential to human health.

AG1 is made from the highest quality ingredients, in accordance with the strictest standards and obsessively improved based on the latest science. 75 vitamins, minerals, and whole-food sourced nutrients in one convenient daily serving. Optimized for athletes, life-letes, and everyone in between. Vegan, Paleo, and Keto-friendly. One scoop or travel packet, 8 ounces of water. Every day. That's it.

Our mission is to empower people to take ownership of their health.

THE ROLE:

We are looking for a self-motivated, Customer Happiness obsessed, Director of Social Media Response who is passionate about elevating the customer experience through innovative response strategy that educates, empowers and inspires consumers while driving broader cultural engagement. This role is equal parts strategy setting and community building – the ideal candidate will have exceptional communication, organizational, and collaborative skills. This role will be an extension of Customer Happiness and will lead a team dedicated to Social Media Response.

WHAT YOU’LL DO:

• Supervise the daily operations of the Customer Happiness Social Media Response team.
• Empower and engage the Customer Happiness Social Media Response team.
• Create, monitor improve and report CH Social Media Response performance metrics.
• Handle complex customer issues and escalated posts in conjunction with Legal, Brand, Product and Customer Happiness.
• Work collaboratively with the CH Managers on trends that may impact their areas and to develop aligned communication plans for the highest customer experience.
• Responsible for designing and implementing improved processes around Customer Happiness.
• Accountable for ensuring full regulatory compliance and identifying potential risks.
• Drive a world-class customer happiness social response experience.
• Maintain a unified and tone-relevant brand voice across different social media channels.
• Partner with the social media marketing team to create an evolving social media calendar.
• Direct and teach the team how to proactively review and monitor social media channels for industry trends.
• Review analytics and build in-depth reports on key metrics surrounding customer happiness social media responses.
• Build influence and strong relationships with cross functional teams as you project manage key initiatives.

WHAT WE’RE LOOKING FOR:

• 8-10 years of Social Media Response Management or Communications Management.
• Experience with a proven track record of exceeding targets, KPI’s, and SLA’s.
• Exceptional management skills with the ability to lead high-performing teams in a remote environment.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Must understand the tone and culture of all social media platforms.
• A desire to follow broader cultural conversation across social media around key topic areas: health and wellness, sports, etc.
• Strong attention to detail and a proven ability to manage multiple work streams at once.
• Strong interpersonal, written communication, and organizational skills.
• Excellent reporting capabilities and proficiency with analyzing data to draw insights.

WHAT'S IN IT FOR YOU?

• A 100% remote working environment, which has been implemented from day one.
• An immensely strong company culture that is enforced through the hiring process ensures values alignment and a highly collaborative team.
• 90% premium coverage for top medical, dental and vision plans.
• Employer paid short-term disability and life insurance.
• A mission-driven approach to each and everything that we do, with an overall goal to significantly improve our customer's health and wellness.
• Paid maternity and paternity leave to allow you to spend time with your new family.
• A monthly fitness class credit to support you on your health and fitness journey.
• Annual company-wide retreats and quarterly department-wide meet-ups (COVID permitting).
• A 401k plan with company-matching because life is an opportunity and we care about your future.
• Paid holidays and an unlimited vacation policy to ensure you have a healthy work-life balance.
• The opportunity to work with passionate, high-growth, business-minded colleagues.
• A brand new company laptop and a generous home-office budget so you can work your best.
• Access to Athletic Greens product and swag items.

Athletic Greens is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $139,000 - $165,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

Athletic Greens is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.