Job Summary:

Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.

Would you like to win championships and create sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.

We are looking for an experienced Manager of Membership Experience to join our Ticket Sales & Service department. The Manager of Membership Experience is responsible for collaborating in the oversight of the Membership Experience team. This individual will be responsible for five (5) or six (6) direct reports working closely with a second Manager of Membership Experience overseeing the remaining five (5) or six (6) of the eleven (11) total team members. This individual will manage each direct report to ensure they provide best-in-class customer service to all members to enhance renewal rates and grow revenue, year over year. The Manager, Membership Experience will be responsible for collaborating to drive new business initiatives through cross-selling into the membership base and market by providing consistent training on the sales process. This individual will collaborate to recruit, hire, and train and develop ticket sales and service team members.

What Will You Do:

• Team member management & coaching
• Create and maintain service-standards and non-negotiables
• Strategy and process development
• Event planning
• Escalated member calls

What We Need From Our Manager, Membership Experience:

• Communication Skills
• Experience with Microsoft Dynamic CRM or similar CRM system preferred

• Coaching experience with team members and/or developing and leading trainings

• Emotional Intelligence
• Microsoft Office knowledge
• Sales Experience
• Relationship building capabilities 
• Strong verbal and written communication skills
• Positive attitude and strong work either
• Strong organization skills
• Archtics (or other ticketing system)

Experience/ Education Requirements:

• 1-2 years managing a sales and service team preferred.
• Must have creativity to create & drive new sales and service initiatives & campaigns.
• Must be willing to collaborate with a second leader on the Membership Experience team.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Ability to stand, walk, sit for various periods of time
• Occasional travel from time to time for professional development
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Position is predominately computer-based, requiring the use of a computer monitor
• Must be able to carry on a conversation both on the phone and in-person
• Ability to Read, Write & Speak in English
• Wide range of fulltime benefit options including
  • Medical, Dental and Vision coverages
  • Life and Disability options
  • Vacation, sick and holiday leave programs
  • In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games

• Visit out Culture page learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.