The Director of Stadium Operations is responsible for the planning, execution, and continuous improvement for all Stadium Operations specific to all Chicago Bears events at Soldier Field. This role is responsible for daily management of applicable projects, implementation of NFL policy and procedure requirements, people development, and business continuity. A critical emphasis of this position will be to infuse and implement KPIs/metrics to drive continuous improvement for Soldier Field while also serving as a lead on all operational functions for a future stadium project. The ideal candidate will have experience overseeing all operational functions a sports venue, managing projects with multiple stakeholders/vendors, and using analytics to improve efficiencies. 

This is a salaried position working out of the Bears Soldier Field office (1410 Special Olympics Drive, Chicago, IL) required to work evenings and weekends. Please note, Soldier Field is owned and operated by the city of Chicago/Chicago Park District and managed by ASM Global. This role’s oversight is focused solely on Chicago Bears events. 

Who We Are 

As one of the founding franchises of the NFL, family is at the core of who we are. We are different from other companies. Our people represent a vast array of cultural backgrounds, human experiences, and perspectives, and we believe they, collectively and as authentic individuals, are our greatest resource. Our working environment is one where your talent and contributions are valued by the organization and the community. We believe every person matters, and we can collectively achieve success through integrity, respect, a team-first mentality, open communication, and trust. 

Our Commitment To Diversity, Equity & Inclusion 

The Chicago Bears organization continues to deepen its commitment to establishing an inclusive, equitable work environment that reflects the diversity within our communities and fan base. We value, respect, and appreciate diversity at all levels, on and off the field, and are guided by a vision of success that includes integrating diversity, equity, and inclusion into our club's DNA and culture. As such, we recognize the additional hurdles marginalized communities may face when applying for a job. Don’t meet every requirement for the role but feel you have many of the skills needed? Please apply! Our culture is rooted in providing the resources needed for all staff to succeed, including job-specific training. We want you to help us achieve our goals and to be part of one of the most storied franchises in all sports.

Responsibilities

Planning & Continuous Improvement 

• Develop standard operating procedures, cost standards, revenue capture and performance metrics for all aspects of stadium operations 
• Work closely with SVP, Fan/Guest Experience & Stadium Operations to establish in & off-season management cadence with defined performance, revenue, and cost metrics
• Support strategic sourcing process including collecting requirements, RFP preparation/administration, recommendation development, negotiations, contracting and performance management
• Serves as project manager for all Bears related stadium improvement projects including but not limited to: Wi-Fi and technology upgrades, construction/improvement projects, environmental efficiencies, safety and security
• Provide input on corporate sponsorship opportunities in stadium and assist with stadium signage plans with a focus on forward thinking, cost efficient, and revenue generating opportunities
• Support refinement and implementation of Stadium Operations Continuity Plan
• In conjunction with Bears Security, and Safety and Operational peers, support renewal and adding of certificates to the stadium portfolio, including Safety Act and other public safety certifications, LEED, NFL certifications and others to maintain Soldier Field as one of the top stadium’s in the NFL
• Assist Head Groundskeeper on field/stadium inspections, re-sods and annual NFL reviews as necessary 
• Be an active participant of relevant new Stadium Development committees with a focus on operational functions

Execution 

• Ensure implementation and compliance with all NFL policies and protocols
• Serve as organizational lead directing stadium operational aspects of gameday and all other Club events at Soldier Field
• Create, amend, and communicate with key stakeholders on relevant policies and guidelines, including NFL Game Operations Manual
• Be lead contact for Football Operations on gameday and stadium related needs 
• Be lead contact for Football Communications on gameday and stadium related needs

Management

• Support day-to-day management of relevant vendor relationships (Stadium Operator, Guest Services, Security, Concessions, Shuttling, Audio Visual, Event Support, etc.) including regular communication and accountability for process improvement
• Oversee departmental budget. Conduct monthly review of spend against approved allocation and reconcile invoices as needed.
• Actively leads and engages in the mentoring, coaching, and supervision of direct reports
• Support gameday oversight of vendors and associated staffing (1,000+ for relevant events) 
• Attend all necessary NFL and stadium-related conferences and meetings

Qualifications

• Minimum of 10 year’s experience managing large venue events, high volume operations environments or relevant experience
• Bachelor’s Degree in related field 
• Experience with vendor management and project management in a sports facility capacity  
• Must have solid knowledge of operational excellence with a focus on safety & security as well as delivering excellent service to event attendees
• Must be organized, manage multiple projects at times, and comfortable in ever-changing work environment
• Strong computer skills (Microsoft products) as well as data management and analytical skills
• Familiarity with process mapping, design, and lean principles preferred
• Able to work non-traditional hours, in non-traditional settings, with flexibility to work holidays, weekends and nights
• Must be able to work outside in all weather conditions. Ability to perform physical tasks and lift items up to 50lbs. 

What We Offer 

We remain committed to upholding the standard of being a first-class organization and employer of choice. Our goal is to provide quality support and a diverse, equitable, and inclusive environment for our most important resource, our people. 

Benefits and Perks 

Our full-time offerings include but are not limited to: 

• Core Coverage: 100% paid premium for healthcare and dental coverage, affordable vision offerings, 100% paid premium for disability and employee life insurance coverage. 
• Investments: employer-paid pension plan, 401K with matching. 
• Time to Recharge: generous paid time off plus 14 paid holidays, paid time off to volunteer, paid FMLA (including paid paternity leave), and flexible work-from-home options when applicable.
• Experiences: complimentary home game tickets & parking, ability to buy tickets to away games and fan events. 
• Gear: a yearly Bears gear package plus 50% off at the Bears Pro Shop. 
• Wellness: FREE breakfast, lunch, snacks, and drinks, access to onsite fitness facilities and BearsFit, and complimentary Calm app access. 
• Connection: social events for staff and their families, DEI Council, Employee Resource Groups, and more.