The LA Clippers are seeking a highly skilled and motivated IT Coordinator to join our dynamic Technology team. The ideal candidate will play a key role in managing various technology projects, maintaining asset inventories, ensuring effective end-user communications, and providing essential support managing technology requests. If you are a detail-oriented professional with a passion for technology and excellent project management skills, we invite you to be a part of our innovative and fast-paced organization.

This is a full-time role based out of our DTLA office and is eligible for our competitive benefit offerings including health insurance, Wellbeing Allowance and 401(k) with company contribution.

What You Will Do

Project Management:

• Coordinate IT projects from initiation to completion, ensuring timely delivery within scope and budget.
• Collaborate with cross-functional teams to gather project requirements, define objectives, and establish project timelines.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful project outcomes.

Change Management:

• Develop and implement effective communication strategies to keep end users advised about IT initiatives, changes, and system updates.
• Deliver training sessions or documentation to enhance end-user understanding of IT tools and systems.
• Act as a liaison between IT and end users to gather feedback, address concerns, and improve overall user experience.

Incident/Request Management:

• Assist in the triaging of incoming technology support requests, ensuring timely and efficient resolution.
• Prioritize and escalate critical issues, collaborating with technical team members to ensure swift resolution.
• Analyze IT support trends to identify areas for improvement and implement proactive solutions.

Documentation Management:

• Collaborate with relevant team members to create and update IT documentation, ensuring accuracy and relevance.
• Regularly review and revise documentation to reflect changes in technology, processes, and configurations.
• Implement and maintain version control for IT documentation to ensure users access the most up-to-date information.
• Establish a systematic organization for the IT documentation library, making it easy for users to locate relevant information.

Asset Management:

• Contribute to the overall support of effective asset management practices.
• Assist in the maintenance of a comprehensive inventory of IT assets, including hardware, software, and licenses.
• Track asset lifecycle, conduct regular audits, and recommend upgrades or replacements as needed.

Intranet Support:

• Support the content management of the organization's Intranet by working closely with content owners to ensure information accuracy, timeliness, and alignment with organizational goals.
• Collaborate with various departments to gather and publish relevant content on the Intranet.
• Implement and enforce content management policies and procedures, ensuring consistency and adherence to branding guidelines.

Your Background, Skills and Experience

• Demonstrated experience in project management, preferably in an IT environment.
• Excellent communication and interpersonal skills to effectively engage with end users and customers.
• Ability to prioritize and manage multiple tasks simultaneously.
• Familiarity with ITIL best practices and help desk support procedures.
• Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Teams.
• Advanced proficiency in SharePoint administration a plus.
• PMP certification a plus.

Compensation

• The pay for this position is $24/hr - $28/hr.

Benefits and Perks

We offer a competitive benefits program, including:

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Financial Education and Wellness Program, including access to Certified Financial Planners
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace