Job Summary:

Suns Legacy Partners includes several companies and many different departments that support the Phoenix Suns, Phoenix Mercury and Footprint Center.

Would you like to win championships and build sustained success? Suns Legacy Partners is looking for individuals that are committed to pursuing excellence and be part of crafting memorable experiences.

We are seeking an experienced and highly motivated individual to join our team as a Lifecycle Marketing Coordinator with the Digital Services Department. This position devises, designs, develops, deploys, and reports on organic brand and partner communications through email marketing, SMS, push notifications, and in-app messaging. With support and mentorship from the Manager, Lifecycle Marketing, this role will develop communications campaigns, design customer journeys and coordinate delivery with Integrated Marketing team members to ensure campaign success. This role will also contribute to inbound campaign briefs, maintain campaign calendars, and evaluate performance dashboards.

What Will You Do:

• Leverage our email marketing automation platform, Airship, to craft, develop and launch email and mobile campaigns.
• Build appealing, adaptable email and mobile campaigns that optimally communicate the intended message to key audiences.
• Conduct detailed email and mobile campaign and automation testing from various standpoints including subject lines, design, content, copy, audience, and more.
• Apply dynamic content and personalization tactics to customize email campaigns using customer profile fields and attributes.
• Maintain sophisticated messaging calendars, journey maps and documentation to provide a centralized view and ensure accuracy as plans evolve.
• Prepare regular performance reports and analysis to share with key collaborators in report and presentation formats, supporting our goals to drive continuous improvement in our lifecycle marketing program.
• Lead a database of marketing contacts, assuring each contact is delivered timely, appropriate, and relevant content.
• Responsible for list health, hygiene, and digital marketing best practices, including unsubscribe and CAN-SPAM compliance and accessibility measures.
• Develop and maintain lifecycle automations, guiding the consumer through a journey from brand discovery onward through conversion.
• Continually adjust and optimize journeys to deliver relevant content to outstanding customer segments.

What We Need From Our Coordinator:

• 1+ yr. experience using developing and launching emails from an enterprise ESP.
• Comfortable driving all parts of the email development process, from concept, to design, development, testing and deployment.
• Familiarity with full scale Customer Engagement platforms, including mobile, SMS, and Push, i.e., Airship, Braze, Adobe Experience Manager, Twilio, etc.
• Familiarity with analytics and reporting tools.
• Experience with CDP and/or CRM platforms, i.e., Segment, BlueConic, Salesforce, MS Dynamics 360, etc.
• Basic knowledge of HTML and/or CSS preferred.
• Committed to ensuring an exceptional customer experience for internal stakeholders and external customers.
• Excellent organizational, time management and written/oral communication skills.
• Self-motivated and intellectually curious, driven by a desire for continuous improvement.
• An extraordinary teammate with the ability to juggle multiple projects simultaneously and meticulous attention to detail.
• Comfortable making decisions, and expertly changing course when needed.
• Focus on solving issues through teamwork and collaboration.

Experience/ Education Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to effectively perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Flexible schedule to include weekends, evenings, and some holidays to meet business needs.
• Ability to transit around the arena for long periods of time.
• Occasional travel from time to time for professional development.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Position is predominately computer-based, requiring the use of a computer monitor.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English.
• Wide range of fulltime benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
  • Discounts at Fanatics Team Shop
  • Tickets available for Phoenix Mercury and Rattlers games
• Visit our Culture page to learn more about our culture and work environment

Suns Legacy Partners, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact our People & Culture Recruiting team at SLPrecruiting@suns.com