Information Technology Specialist

Why Join the Pack?
At this organization, we do things a bit differently. We're not your typical sports franchise pouring all of our focus into the playing stage. We're about uniting together to push the culture forward, challenge the status quo, and accomplish things most didn't think was possible! Whether you're blazing trails in ticket sales, creating for our brands, or using your passion to elevate our vision, your contributions will always shine bright. Together, we are on a journey where chasing greatness is constant and breaking new grounds is a norm.

Position Summary/Objective  This position is responsible for providing in-house troubleshooting and guidance on general computer, network, and A/V technologies to the basketball operations staff for the Timberwolves.  You will be providing end-user support and troubleshooting technical issues on laptops and desktops (Majority of the environment is Mac based, with a handful of PCs), MFPs, VoIP phone system, smart phones, A/V equipment on the courts, locker room, and in general office environment.  For this position we are looking for someone with a strong customer service demeanor, that can work under pressure, and is able to help translate technical concepts in to straight forward and easy to understand instructions. 

What would you do?

Reasonable accommodations may be made to enable individuals to perform these essential functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1. Provide technical assistance and support for incoming issues and requests related to computer systems, software, hardware, and A/V.  Be point of contact for all escalated issues and own the ticket/project from start to finish.
2. Bulk of the support will be provided hands on to end users in their office, cubes, meeting areas, offsite venues, and arena location.  However remote assistance via tools such as ConnectWise (or similar type remote connection support tools) will also be required for travelling staff.
3. Be available for after-hours support via phone for staff traveling to games, meetings, and other events.
4. Provide support on game days and/or event day setup as needed at the arena.
5. Produce and provide clear and concise documentation to end users on IT and A/V systems procedures. 
6. Assist Director of Technology with projects and vendor management as related to technology needs for basketball operations.
7. Assist with various hardware and software roll outs and upgrades.
8. Assist with Helpdesk functions when needed that include, but are not limited to:  End user creation, Active Directory security, JAMF management, setting up and deploying both laptops and desktops, Asset Management, setting up DirecTV boxes, running cabling as needed, etc.

The above essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.This job description is not crafted to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

​​ Knowledge, Skills, Abilities & Other:

1. World class customer service skills, and the ability to prioritize requests.
2. Strong Mac skills.  Previous experience with JAMF a plus.
3. Good general knowledge of networking. 
4. Excellent verbal and written communication skills.
5. High level of proficiency in the Apple ecosystem around laptops, desktops, and tablets.  This includes new deployments and complete rebuilds. 
6. Experience with Microsoft Office 365, Teams, OneDrive, Box, and other similar cloud software. 
7. Ability to manage workload with general instructions and periodic review from supervisor.
8. Proficiency in using remote tools such as ConnectWise or TeamViewer.
9. Preference to those who have supported AV needs such as projectors, digital devices such as Apple TV, DirecTV, or other such technology.
10. Ability to pick up and successfully adapt to new software, hardware, and other technology quickly.
11. Ability to work well on a team and independently. 

 Experience: ​ Minimum of 2 years of support with Macs in a Helpdesk environment.  Solid understanding of general networking.  Previous experience with prioritizing your own workload and work requests in a demanding environment. 

Supervisory Responsibility, if any: ​ This position does have supervisory responsibility
Travel: Position may require travel.

Additional information:
 

COVID-19 Vaccination Policy
Proof of completed COVID-19 vaccination and booster will be required prior to your start date.

Work Environment

This job operates in a professional office environment. In addition to working office hours staff may be required to work Timberwolves and Lynx games as well as external events including but not limited to: charity and networking events. Work is both sedentary and active in nature. The working environment is generally favorable, and office lighting and temperature are adequate. Work is generally performed within an office environment with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps as well as moderate noise levels.

Physical Demands

Work is generally sedentary in nature. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment. Staff will occasionally ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff will frequently move boxes of merchandise and equipment weighing up to 30 pounds.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

Our DEI Commitment

Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.

As an organization, we’re proud to commit to accountability, transparency, change, and building DEI into everything we do; because when we do, our community becomes stronger.

E-Verify Statement

We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Apply now to interview with us!